Medical Records Office Assistant

Location: Newport, Delaware US


This position is no longer open.

Job Number: 4243

Position Title: Medical Assistant Admin

External Description:

This office operates Monday through Friday, 8:00 AM to 4:30 PM.

Job Summary:

Candidate will assist in the daily coordination of medical records request and drug screen resulting. Candidate must be able to professionally and accurately answer phone calls, fax and scan appropriate documentation. Candidate will primarily assist in the request of these records and resulting.

Essential Duties and Responsibilities:

  • Answers phones for the medical billing office; handles any problems/complaints from patients in a courteous and customer service oriented manner
  • Acts as a liaison, in a courteous manner, between the MRO, patients and their employers. Makes phone calls in reply
  • Prepares medical records upon request
  • Maintain confidentiality and follow all HIPAA and departmental guidelines
  • Navigate online imaging EMR system to obtain patients records
  • Registration/patient demographic inputting
  • Responsible for contacting a patient’s pharmacy and obtaining pharmaceutical approval to provide appropriate drug resulting
  • Sends reports and forms to clients/employers via fax or email and telephones verbal reports to clients as necessary
  • Miscellaneous business/billing operation duties as assigned by a supervisor

Job Knowledge and Skills:

  • Customer Service Oriented
  • Strong verbal communication skills
  • Able to multi-task and meet tight deadlines
  • Proficiency with electronic medical records
  • Proficiency in Microsoft suite products such as Work, Outlook and Excel.
  • General knowledge and experience of word processing, electronic mail/calendar
  • Familiarity with medical terminology
  • Detail-oriented and able to work independently or as a part of a team
  • Check and respond promptly to emails and phone voice messages


  • Medical Office setting is a plus


  • High school or GED preferred

Address1: 200 Biddle Avenue

Company: Pivot Occupational Health

PostalCode: 19702

City: Newport

State: Delaware

Community / Marketing Title: Medical Records Office Assistant

Company Profile:

Pivot Health Solutions is a premier provider of health and wellness services dedicated to getting people back to health, preventing injury and staying fit where they live, work, or play. Our family of brands include: Pivot Physical Therapy—getting people back on the move with the highest quality care and superior functional outcomes through evidence-based practice; Pivot Occupational Health— providing employers an array of employee-focused health, safety and preventive care services; Pivot Onsite Innovations— providing employers tailored, on-site, workforce-focused health, safety and wellness solutions; Pivot Sports Medicine— partnering with high school, collegiate and other sports organizations to deliver premier, personalized athletic training services; and Pivot Performance— guiding athletes of all levels to reach peak performance with customized, instructor-led programs.

We wouldn't be Pivot without our passionate and dedicated team members. If you're looking for a rewarding career in a setting that promotes clinical excellence, professional advancement and teamwork, apply now!



EEO Employer Verbiage:

Pivot Health Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pivot Health Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pivot Health Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Pivot Health Solution's employees to perform their job duties may result in discipline up to and including discharge.

Location_formattedLocationLong: Newport, Delaware US

Pivot Health Solutions is an Equal Opportunity Employer. © 2020 All Rights Reserved.