IT Specialist

Location: Garner, North Carolina US


This position is no longer open.

Job Number: 5231

Position Title: IT Specialist

External Description:

IT Specialist Job Summary:

The IT Specialist reports directly to the Manager of IT and uses analytical skills to evaluate and resolve technical issues on-site and remotely.  The role supports Pivot client systems and performs patching, upgrades, image development, hardware testing and client system administrative functions. Responsibilities include support of client systems and connectivity. The scope of support includes the review and completion of assigned tickets and tasks within established SLA's. The role also functions as a project team member for various initiatives within the IT department. The position is required to uphold excellent customer support practices in every customer contact and communication.

IT Specialist Essential Duties and Responsibilities:

  • Provides primary IT support for headquarters-based users, some remote
  • Configure laptops and Chromebooks for deployment to clinics
  • Configure and administer email accounts, distribution lists, and spam filters
  • Participation in various IT project initiatives and strategic planning for IT growth
  • Assist in site location moves and deployments, some after-hours
  • Provide technical support of desktop systems, hardware and software, local telephony, multi-function printers, mobile devices, and applications and other technologies as required
  • Assists in equipment and solution testing, including vendor evaluation and selection
  • Hardware staging and deployment, both remote and hands-on
  • Manage and troubleshoot ISP connectivity with various carriers
  • Work with tech support vendors to ensure issues are addressed and resolved in a timely manner
  • Configure logins for enterprise applications and support users with application access and usage
  • Assistance with projects utilizing third party vendors for IT equipment deployments
  • Maintain the confidentiality of customer and business data
  • Ability to solve practical problems sometimes in environments with limited standardization
  • Maintain inventory documentation and vendor/order records
  • Effectively communicate information to managers, colleagues and customers

Required Education, Skills & Abilities:

  • Bachelor’s degree plus 3 years IT experience, or 6 years of experience in a technical support role
  • Experience troubleshooting hardware (COMP TIA A+ certification preferred)
  • Strong troubleshooting skills with various technologies
  • Knowledge of Networkconnectivity and Telecommunications principles 
  • Strong documentation skills and the ability to transfer knowledge to peers
  • Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with various workstation imaging and security technologies/products
  • A demonstrated ability to take ownership of IT-related initiatives
  • Excellent written and verbal communication skills
  • Some Exchange and general AD account configuration and/or RDC experience preferred
  • Ability to analyze IT problems and determine a course of action for remediation
  • Familiarity with EMR systems or prior healthcare experience a plus

Address1: 510 Timber Drive E.

Company: Pivot Physical Therapy

PostalCode: 27529

City: Garner

State: North Carolina

Community / Marketing Title: IT Specialist

Company Profile:

Pivot Health Solutions is a premier provider of health and wellness services that focus on getting people back to health, preventing injury and staying fit where they work, live and play.  Our core offerings include: Pivot Physical Therapy— helping people get back on the move by delivering the highest quality care and superior functional outcomes through evidence-based practice; Pivot Occupational Health— helping businesses keep workers healthy and safe, while controlling employee health care costs; Pivot Sports Medicine— helping athletes of all ages meet their performance needs with personalized services to safely prevent or recover from sports-related injuries; and Pivot Performance— helping athletes at all levels reach peak performance with customized, instructor-led programs for individuals, semi-private groups and athletic teams. No matter where a person is on the spectrum of health, we have a personalized solution delivered by the best professionals in their chosen fields.


EEO Employer Verbiage:

Pivot Health Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pivot Health Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pivot Health Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Pivot Health Solution's employees to perform their job duties may result in discipline up to and including discharge.

Location_formattedLocationLong: Garner, North Carolina US

Pivot Health Solutions is an Equal Opportunity Employer. © 2020 All Rights Reserved.